We tried process improvement and discovered it’s all about people

Perhaps continual improvement has the somewhat mistaken reputation of revolving around austere, clinical decision making; an approach rooted in the Japanese automotive production lines of the twentieth century, where emotion and the joy of work is dismissed in the pursuit of absolute efficiency. But Onur Eren, Innovation Manager at University of Warwick’s WMG, would beg … Continue reading We tried process improvement and discovered it’s all about people →

“Everyone in the team has a valued contribution to make” | Getting to Know You: Adrian, Sales and Marketing Manager

What was your first ever job? To bring it all back to the start, my first couple of jobs were the classic weekend work while at school. I began in a computer shop in Walsall – that had a driving school attached to it, strangely! – and then I moved to a bookshop not far … Continue reading “Everyone in the team has a valued contribution to make” | Getting to Know You: Adrian, Sales and Marketing Manager →

Future-Proofing Operations (Part 2): Streamlining Your Business

Slicker, Smoother, Smarter In our previous article we looked at how reduced economic activity or enforced restrictions to your operation may in some cases be an opportunity to re-evaluate your approach to the people that make your business what it is. We recommended that carrying out a properly structured feedback-gathering exercise with staff while their … Continue reading Future-Proofing Operations (Part 2): Streamlining Your Business →